Satisfaction Guaranteed

We want your hair to be extraordinarily beautiful and healthy, every single day, and we stand behind our products 100%.

If you have tried illumai and are dissatisfied for any reason, you may return it for a full refund, no hassles or questions, within 60 days and if the bottles are not more than half used. After 60 days or for products that over half used, we are happy to extend a store credit.

Please return the products to our Distribution Center at:

Ship Central
Attn: Returns for Formula XO, Inc. (ILLUMAI)
XXXXXXXXXXXXXX
XXXXXXX, UT XXXXX

For illumai products purchased at one of our partner salons, please refer to the return policy of the individual salon for details on how to return your products.

Once we receive your returned products, we will process your refund directly back to your original method of payment.

For questions or further information, please do not hesitate to contact us.